Shop Trading Policies

Shop Trading Policies

Merchant of Record Dutch Barge Association Limited, Cormorant, Spade Oak Reach, Cookham, SL6 9RQ.


Privacy

Our main privacy policy is here. We do not store credit card details nor do we share customer details with any third parties.

 

Delivery

Delivery is by Royal Mail. We will normally despatch within seven days and will advise any unavoidable delay by e-mail or telephone.

 

Refund / Cancellation Policy

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy: Our 30-Day Returns Guarantee Our ‘no quibbles’ guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition unopened (with any seals and shrink wrap intact), within 30 days, and we will issue a full refund for the price you paid for the item. This refund policy does not apply to membership fees which are non-refundable.

 

Defective items

You have the right to return an item within a reasonable period of time. If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, we will either exchange the item concerned and resend to you at our expense, or (if you wish), we will refund the cost of the product and delivery charges incurred in sending the item to you and pay your costs of returning it to us. We will refund the cost of the item and the cost of sending the item to you as follows:

Where you return an item that was part of a larger order, we will refund the difference in the delivery cost you would have paid had that item not been ordered.  

Where you return an entire order, we will refund the delivery charges that you paid. we will refund only standard (Airmail) postage charges for items delivered outside the UK. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.

 

Items returned under the 30-day returns guarantee

Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery.

 

To return an item

To return an item wrap the package securely, preferably in the original packaging in which it was sent to you. In the case of a defective product, or other error on our part, please provide a full description of the fault. This returns policy does not affect your statutory rights.

 

The address to send any item back to us is:

DBA Shop Returns, Cormorant, Spade Oak Reach, Cookham SL6 9RQ. (Please do not use any other address or variation – postage must be paid on all goods returned)

 

Cancelling an item

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within a period of 7 days beginning with the day after the day on which the item is delivered. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio and software products where the item has been unsealed. To cancel this contract, please pack the relevant item securely and send it to us so that we receive it within seven working days after the day that the item was delivered to you. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

 

 

Membership
This refund policy does not apply to membership fees which are non-refundable.