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Navigating and living on the waterways of Great Britain & Ireland and news of canal developments. (Public)
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TOPIC: Goring Moorings

Goring Moorings 09 May 2022 19:12 #129546

  • Andy Soper
  • Andy Soper's Avatar Topic Author
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  • Neeltje
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EA's 'explanation' of why they have a contractor re-surfacing the moorings in Goring in May and June.

Dear Andy,
Thank you for your email dated 5 May 2022 regarding the Visitor Moorings at Goring Lock.
I am grateful for your email and would be happy to provide more details associated to this project.
We prioritised refurbishment projects that had a direct impact on our customers’ ability to use our locks during the most recent investment programme. We were aware that some works would extend beyond 31 March 2022 and have minimised the impact to our customers, where possible. Although our customers have been mostly unaffected with passage through locks since 1 April 2022, I accept that works to visitor moorings in May / June will impact some customers and I apologise for the disruption this may cause.
Our most recent Public Safety Risk Assessment associated to the Goring Visitor Mooring has identified safety concerns with the adjacent deteriorating footpath. Uneven, cracked and slippery sections need to be addressed in order to safeguard river users and towpath users while using our assets. We would have preferred to undertake this work prior to the boating season, however the constraints that our contractor experienced over the winter period has created the need to extend their programme into June 2022. I regret this being necessary, but in order to remove the immediate safety hazards - while funding is secured - we must complete the works. Also, if we delay the works to after the boating season, the towpath in this location maybe affected by high water, as it sometimes is, which would increase the risks to our customers.
My capital works team are aware of the significance of this matter and I have asked them to accelerate as much as they can to bring the completion date forward. I would also be happy to share periodic updates with TNUF as the project progresses.
We have not issued a Harbour Masters Notice for this work as it does not directly affect the navigable channel or the lock.
Please do not hesitate to contact me at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any further queries.

My challenge was:
My current formal complaint THMC14340 majored on Engagement with Customers, Provision of the Waterways Service and Management Accountability.

To announce the closure of some of the most popular river moorings in May and June without even a proper Harbour Master notice just shows the disregard that you have for any semblance of customer service to the boaters who make such a significant contribution over and above the central government GIA.

Please think again. Re-schedule the re-surfacing until the end of the year when far fewer will be denied mooring on the towpath.
The following user(s) said Thank You: Keith Norfolk, Tim Crew

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Best Wishes
Andy Soper
DBA Director Representation and Treasurer
mv Neeltje
0044 (0) 303 666 0636

You don't need a barge to join - a dream of boating in Europe will do'. See www.barges.org
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